Where to Find Same-Day Health Care

Learn Where to Get Care When You Need It Fast

Your CalViva Health plan offers lots of options for same-day care

There are times when your doctor isn’t available when you need care fast. And when you know your best same-day care option you can save:
– Time
– Travel
– Worry

If you feel that you are having an emergency, call 911 right away or go to the nearest ER.

The guidelines below can help you make the right choice when you need same-day health care services.

¹For 24/7 Video Appointments, use www.teladoc.com found on the back of your ID card
²Teladoc visits are valid within the 50 U.S. states, Washington DC and Puerto Rico.
³Access to telehealth services does not guarantee a prescription.
⁴Not all urgent care centers offer lab and/or diagnostic services.
⁵In 2024, the median ER wait time in California for patients was more than 2 1/2 hours. Information varies by location.

Telehealth^1,2

CalViva Health has teamed up with Teladoc Health (Teladoc) to offer you access to telehealth services.

You can use Teladoc to get the care you need when you can’t see your Primary Care Physician (PCP). General medical appointments are available 24/7. This includes:

– Pediatrics
– Urgent care
– Women’s health and more

Therapy and counseling appointments are also available weekdays from 7 a.m. through 9 p.m. (Pacific time). Please call Teladoc toll free at 800-TELADOC (800-835-2362). Or, visit teladoc.com to make your first appointment

Nurse Advice Line

Reach out to a registered nurse – 24 hours a day – and get instant support.

Call the number on your member ID card and get answers to questions about:

– Cold and flu symptoms
– Minor burns
– Minor illness and injury
– Bug bites, stings and more

Urgent care centers

For non-life-threatening concerns, urgent care centers come in handy. And for the most part they have a lower out-of-pocket cost than an ER visit. Get same-day care for non-emergency illnesses or injuries. Some urgent care centers now provide x-rays and lab tests as well. Urgent care center benefits include:

– After-hours care
– Shorter wait times than an emergency room (ER) as a rule
– No appointment needed

Find an Urgent Care Center near you, click here

Emergency room

If you feel that you are having an emergency, call 911 right away or go to the nearest ER.

Source: Average ER wait time

¹Access to telehealth services does not guarantee a prescription.
²Teladoc Health is not available internationally.

This information is intended for educational purposes only and should not be interpreted as medical advice. Please consult your physician for advice about changes that may affect your health.