Where to Find Same-Day Health Care
Learn Where to Get Care When You Need It Fast
Your CalViva Health plan offers lots of options for same-day care
There are times when your doctor isn’t available when you need care fast. And when you know your best same-day care option you can save:
– Time
– Travel
– Worry
If you feel that you are having an emergency, call 911 right away or go to the nearest ER.
The guidelines below can help you make the right choice when you need same-day health care services.
Image Description
The chart is titled “Compare your Needs” and contrasts options that are available from the comfort of your home with options outside your home. One of the at-home options is Telehealth such as Teladoc. The benefits of Telehealth are:
- Visit by phone or video from anywhere (see footnote 2)
- 24/7 access
- Get prescriptions when medically needed (see footnote 3)
- Treat non-emergencies like UTI, allergies, upset stomach, rashes
- Can refer patient to ER
- Shorter wait times (see footnote 5)
- Behavioral health
See footnote 1 for more information about telehealth.
The next at-home option is a nurse advice line. Nurse advice lines offer the following:
- 24/7 access
- Can refer patient to ER
- Shorter wait times
Finally, urgent care centers are an option for same-day care outside of the home. Urgent care centers have the following benefits:
- Get prescriptions when medically needed (see footnote 3)
- Treat non-emergencies like UTI, allergies, upset stomach, rashes
- Receive labs and diagnostics (see footnote 4)
- Can refer patient to ER
- Shorter wait times (see footnote 5)
- Can treat serious conditions (e.g. fractures, stitches, allergic reactions, asthma attacks).
- Behavioral health
Disclaimers
1For 24/7 Video Appointments, use www.teladoc.com found on the back of your ID card
2Teladoc visits are valid within the 50 U.S. states, Washington DC and Puerto Rico.
3Access to telehealth services does not guarantee a prescription.
4Not all urgent care centers offer lab and/or diagnostic services.
5In 2024, the median ER wait time in California for patients was more than 2 1/2 hours. Information varies by location.
CalViva Health has teamed up with Teladoc Health (Teladoc) to offer you access to telehealth services.
You can use Teladoc to get the care you need when you can’t see your Primary Care Physician (PCP). General medical appointments are available 24/7. This includes:
– Pediatrics
– Urgent care
– Women’s health and more
Therapy and counseling appointments are also available weekdays from 7 a.m. through 9 p.m. (Pacific time). Please call Teladoc toll free at 800-TELADOC (800-835-2362). Or, visit teladoc.com to make your first appointment
Reach out to a registered nurse – 24 hours a day – and get instant support.
Call the number on your member ID card and get answers to questions about:
– Cold and flu symptoms
– Minor burns
– Minor illness and injury
– Bug bites, stings and more
For non-life-threatening concerns, urgent care centers come in handy. And for the most part they have a lower out-of-pocket cost than an ER visit. Get same-day care for non-emergency illnesses or injuries. Some urgent care centers now provide x-rays and lab tests as well. Urgent care center benefits include:
– After-hours care
– Shorter wait times than an emergency room (ER) as a rule
– No appointment needed
If you feel that you are having an emergency, call 911 right away or go to the nearest ER.
Source: Average ER wait time
1Access to telehealth services does not guarantee a prescription.
2Teladoc Health is not available internationally.
This information is intended for educational purposes only and should not be interpreted as medical advice. Please consult your physician for advice about changes that may affect your health.